*Shipping Costs

 

Orders will normally be dispatched within 24 hours. Wherever possible, orders received before 14.00 UK time from Monday to Friday will be dispatched the same day. 

Normal postal lead times are: UK destinations 1-3 days, Europe 4-6 days, all other areas worldwide 5-14 days, but please allow up to twenty-one days for delivery. We will always do our best to inform you about any delay.

PLEASE NOTE: New customs From January 2021 procedures and COVID-19 are causing delays to overseas deliveries. Please be patient.


Some items which are not normally sold by weight have arbitrary weights to generate the appropriate shipping costs.

UK Deliveries

Please note: We are currently providing free standard UK shipping on all UK orders over £15.00.

Our standard UK shipping uses Royal Mail Tracked 48. This service allows us to track your delivery should there be a delay during shipment. Please contact us if you would like to know the tracking number of your order.
For Express deliveries in the UK we may choose to substitute Courier deliveries or Royal Mail Tracked 24 for Royal Mail Special Delivery or vice-versa where appropriate. For example where the compensation is higher with one delivery method versus the other. For Guaranteed Next Day delivery orders must be placed by 2pm.

Within the UK, all prices are inclusive of any applicable VAT. Carriage, postage and packaging are free if the total order value after any giftwrap, discounts or redeemed loyalty Tea Leaf points is in excess of £15.00. 

*Please note that items listed in our 'Offers' category do not contribute to the free shipping value of £15.00. For example if the order contains one regular item at £10.00 and one 'Offer' product at £5.00 then free shipping will not apply.
For all UK orders with a value lower than £15.00 we will charge an additional standard shipping fee of £3.95 below a total weight of 1600g

*Trade Products
Ronnefeldt trade products including LeafCup and TeaCaddy do not qualify for free UK shipping.

Deliveries outside the UK

Republic of Ireland

From mid-September 2021 Irish customs will not accept postal deliveries with certain producs enclosed. Most food products fall into this category including teas and infusions. Therefore, pending a change in policy all deliveries will be by courier. Irish customers can order up to 3KG for a fixed price of GBP19.75.

All overseas deliveries

Any clearance costs, import duties or local taxes are not included in our costs - our service is DDU Delivery Duties Unpaid). For DDU shipments, the buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment has arrived at the specified destination. The local delivery organisation may make a charge a handling or clearance fee.

Overseas orders are subject to shipping charges. Our normal shipping method for orders weighing up to 2KG is air mail. 

Overseas deliveries over 2KG

Please contact us or phone +44 1761 239 162 for shipping costs on orders over 2KG to destinations outside the UK.  We will search for the most cost effective shipping method for your order.

USA, Canada and Middle East Orders
We use courier deliveries for USA, Canada and most Middle East counties. Air mail is currently extremely unreliable and slow so cannot be trusted to deliver in a reasonable time frame. For larger orders this will provide a fast and efficient service but will be more expensive for smaller orders.

Air Mail Deliveries to other countries outside the UK
 **For shipments outside the UK, 'Express or 'Special'' means Royal Mail International Signed For Service. This service is the only option available for certain destinations including but not limited to: Eastern Europe, France, Southern Europe, Russia, Baltic States, Greece, Israel, Romania, Turkey, most Far East destinations,  Korea, Ukraine, countries in Central Asia, China & Taiwan.
Although International Signed-For is a priority air mail service it does not guarantee a faster delivery. However it has proved to be more reliable to certain countries and orders can be tracked on most local postal services' websites. The costs for Express as International Signed For Service are higher than standard Air Mail.

For all orders, should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.