Terms & Conditions

Prices
All prices are in UK Pounds and are inclusive of VAT at the current applicable rate.

Availability
Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s).

Although we endeavour to hold stock of all items on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered but which we do not have in stock.

 

In the event of unavailability for whatever reason we will do our best to advise you of the position when we receive your order and await your subsequent instructions.

Orders
You can order in the following ways:

1. On-line using the on-line order form.
2. By fax or by post using a copy of the on-line order form and sending it to our address:

Cup of Tea Ltd.
3 Moonshill Barns
Frog Lane
Stoke St Michael
Radstock
Somerset
BA3 5HL
UK

 

3. By phone using our contact telephone number Tel: +44 (0)176 123 91 62 Fax: +44 (0)176 123 91 82

Payment If you order online and pay using the WordPay portal  you will have the opportunity to pay in GBP, US$ or Euro. Exchange rates are set by WorldPay and are outside the control of Cup of Tea Ltd.
We accept payment in the following ways:

1. By credit card via WorldPay - MasterCard, Visa, Amex and bank Debit Cards 2. BACS direct bank transfer     Bank details: Account name: Cup of Tea Ltd. Account number: 40627705. Sort Code: 09 06 66     International Payments: BIC ABBYBG2LANB. IBAN: GB27 ABBY 0906 6640 6277 05 3. Paypal online via WorldPay

4. Paypal via simon@cupoftea.co.uk

5. By UK bank cheque. Please note payments by cheque will need to be cleared before dispatch.

Delivery

Weight

Royal Mail Tracked 48

UK orders over £35.00 net value are shipped free

UK Courier Delivery (Express)

  Europe   AirMail    Delivery *

Europe International Signed For (Express)*

Rest of the World Air Mail delivery

Rest of the World  International  Signed For (Express)*

Up to 400g

£3.95

£8.50

£4.80

 £13.50

£5.50

£13.50

401g to 800g

£3.95

£8.50

£7.60

 £16.50

£9.00

£16.50

801g to 1200g

£3.95

£8.50 

£10.50

 £19.00

£13.00

£20.00

1201g  to 1600g

£3.95

£8.50

£13.50

 £22.00

£16.00

£23.00

1601g to 2000g

Free Delivery

£8.50                                       

£16.00

 £25.00

£20.00

£27.00

Over 2KG up to 20KG

Free Delivery

£8.50

 Contact Us

 Contact Us

Contact Us 

Contact Us 

 

 

Orders will normally be dispatched within 24 hours. Wherever possible, orders received before 14.00 UK time from Monday to Friday will be dispatched the same day. Normal postal lead times are: UK destinations 1-3 days, Europe 4-6 days, all other areas worldwide 5-14 days, but please allow up to twenty-one days for delivery. We will always do our best to inform you about any delay. Some items which are not normally sold by weight have arbitrary weights to generate the appropriate shipping costs.
Limited Edition Prints are now only available at our sister site: www.designathome.co.uk  and have a £15.00 fixed shipping cost within the UK due to their fragility. Please contact us for shipping outside the UK.

UK Deliveries Our standard UK shipping uses Royal Mail First Class Post. For Express deliveries in the UK we may choose to substitute Courier deliveries for Royal Mail Special Delivery or vice-versa where appropriate. For example where the compensation is higher with one delivery method versus the other.

Within the UK, all prices are inclusive of any applicable VAT. Carriage, postage and packaging are free if the total order value after any discounts or redeemed loyalty Tea Leaf points is in excess of £35.00. For all UK orders with a value lower than £35.00 we will charge an additional standard shipping fee of £3.95 below a total weight of 1600g

Overseas Deliveries Overseas orders are subject to shipping charges. Our normal shipping method for orders weighing up to 2KG is air mail. Please contact us on 0044 1761 239 162 or e-mail simon@cupoftea.co.uk for shipping costs on orders over 2KG to destinations outside the UK.  We will search for the most cost effective shipping method for your order.  *For shipments outside the UK, 'Express' means Royal Mail International Signed For Service. This service is the only option available for certain destinations including but not limited to: Russia, Baltic States, Hungary, Greece, Israel, Italy, Romania, Turkey & Taiwan.  Although International Signed-For is a priority air mail service it does not guarantee a faster delivery. However it has proved to be more reliable to certain countries and orders can be tracked on most local postal services' websites. The costs for Express as International Signed For Service are higher than standard Air Mail.

Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.

Returns and exchanges We aim to keep the return or exchange process as simple as possible.

We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened - unless the items are of unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Non-faulty returned goods must be in re-saleable condition including original packaging where applicable.

Please return any such items to the following address:

Cup of Tea Ltd. 3 Moonshill Barns Frog Lane Stoke St Michael Radstock Somerset BA3 5HL UK

Customer Support and Service If you need to contact us our offices are open (Monday to Friday), 9.00am - 5.00pm, outside those hours you can either leave a message tel: 0044 (0)1761 239 162, fax; 0044 (0)1761 239 182 or e-mail us at enquiries@cupoftea.co.uk.  You can also use the contact details specified on Contact Us. Call charges are at normal BT rates.

.

We welcome all feedback about our service and try to deal with any difficulties or problems as quickly as possible. In most cases any problems can be resolved immediately by phone but if not we will advise you within 72 hours with an expected timescale for solving the issue.

Special Requests If you have any special requests please let us know at the time of ordering and we will do our utmost to help.

Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number, expiring date and start date/issue no if applicable. This allows us to process and fulfill your orders and to notify you of your order status.We also ask you for your telephone number that enables us to contact you urgently if there is a problem with your order.

If you do not want us to send you any marketing material in the future please tell us using the link privacy@cupoftea.co.uk

The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Cookies are safe to use however, you can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about any privacy matter, you should email us at privacy@cupoftea.co.uk

Copyright and Trademarks

The contents of these pages including any pictures, logos, designs, photographs, written text and other materials are the copyright trademark or registered trademark of Cup of Tea Ltd or it's content or and technology partners or their respective owners.

ALL RIGHTS RESERVED The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Cup of Tea Ltd; and

Copy print or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Law and Territory These terms are governed by the laws of England and Wales and in the event of any dispute will be decided only by the courts of England and Wales.

The above terms and conditions do not affect your statutory rights as a consumer.

Cup of Tea and Design at Home are trading names of Cup of Tea Ltd Registered in England No. 04677912 Registered office address: 3 Moonshill Barns, Frog Lane, Stoke St Michael, BA3 5HL, UK.

Contact Cup of Tea: Tel 01761 239 162 or email: enquiries@cupoftea.co.uk